Contact Us

Contact Limits and Safer Routes

While the form is open to any player, the team reads and replies in English only, so write your message in that language to get a usable answer. Messages in other languages may still receive a response, but the exchange will be slower and less precise.

For anyone facing gambling-related difficulty, the form is the wrong destination. Help organisations and self-exclusion programs operate outside this site, and their staff are trained to discuss the matter confidentially. Reach out to them directly instead; the casino's support desk cannot act on your behalf in those situations.

Never Send Sensitive Data

No financial details, passwords or document scans belong in the form. The channel is not encrypted for that purpose, and a support agent who receives such material cannot protect it once it sits in a mailbox. If a request for verification documents ever arises, the casino will issue its own secure upload instructions through the proper account system—never through a free-text message.

Treat the form as a tool for questions about games, account mechanics or bonus conditions, not as a vault for credentials. Any message containing login data, card numbers or identity papers will be discarded without action, and the sender may be asked to resubmit through a secure channel.

Response Timeframe

Turnaround depends on the volume of incoming requests, but the team generally answers within a reasonable time. Urgent matters—account lockouts, suspected fraud or self-exclusion requests—should never wait for a form reply; those go through the operator's dedicated procedures, which the help pages describe.

For routine questions, one message is enough. Sending the same query repeatedly only delays the queue for everyone, including the player who sent it.